The Importance of Business Continuity and Knowledge Management during the Pandemic Period

The Importance of Business Continuity and Knowledge Management during the Pandemic Period

Tuana İrkey, Aslıhan Tüfekci

Earlier in 2020 a knowledge management project was initiated with the aim of organizational performance improvement at a service company. A maturity model was applied for the gap analysis and a systematic literature review was conducted to shape the project. As the COVID-19 grew to a global scale, the aim of the project has shifted into ensuring the business continuity of the case company. Without major changes the project was carried out. At the end it was observed the company not only operated without being affected from the pandemic situation but also improved their organizational performance as aimed initially.

2021

Knowledge Management, Case study, business continuity, emergency and crisis management

10.3390/proceedings2021074018

Epidemiology and Health

Korean Society of Epidemiology

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